Not sure if we serve your neighborhood, or what it’s like to work with a local HVAC company? In this post, we’ll share what we do, the cities we serve, and real stories from your neighbors who trusted us with their home comfort.
If you’re searching for a reliable HVAC team nearby, it’s good to know you’re in the right place. We’re Polar Express Heating & Air Conditioning, based out of Lake Elsinore, and we take pride in serving the people and neighborhoods that make this area home.
⭐⭐⭐⭐⭐ **Rated 5.0 on Google by 528 happy customers**
Whether you need an emergency repair or are just planning ahead for the next heatwave, our goal is to help you stay comfortable, no matter what.
Where We Work and Why It Matters
When your AC or furnace stops working, the last thing you want to hear is “Sorry, you’re out of our area.” That’s why we’re up-front about where we go, and we do everything we can to respond fast—especially for homes and businesses close to our Lake Elsinore headquarters.
Being nearby isn’t just about convenience; it means we know these towns, the quirks of their buildings, and what kind of weather to expect. Our technicians don’t just work here, they live here, too.
Our Core Service Area
We call Lake Elsinore home, but our work takes us all over the region. Here are the cities where you’ll see our trucks most often:
- Lake Elsinore
This is our backyard. If you live here, chances are we’ve already worked in your neighborhood. We handle everything from routine maintenance to complex installs and emergency calls, day or night. - Canyon Lake
Canyon Lake’s tight-knit community and unique homes keep us on our toes. We’re used to navigating the gates and know the ins and outs of local HVAC needs. - Wildomar
A lot of Wildomar homes were built during different decades, which makes every job interesting. We’ve helped many families here upgrade older systems or get things running smoothly again. - Murrieta
Whether it’s a new build or an older home, we see it all in Murrieta. Many folks here ask us for energy-efficient options or help with regular tune-ups. - Menifee
Menifee’s growing fast, and we’re glad to grow with it. From quick repairs to full HVAC replacements, we’re just down the road. - Perris
From small businesses to busy homes, Perris keeps us busy year-round. We’re familiar with the climate and what local buildings need. - Corona
We know Corona for its mix of classic homes and modern builds. Each brings a different set of HVAC challenges, and we enjoy the variety. - Temecula
Wine country isn’t just about grapes—it’s about homes and families needing comfort, too. We’re always happy to make the drive to Temecula, whether for a service call or a new installation.
Our Extended Service Area
We’re proud to serve the wider Inland Empire and even some parts of Orange County and San Bernardino County. If you’re in or near these cities, give us a call—chances are we’ve worked in your neighborhood before.
- Riverside
- Eastvale
- Jurupa Valley
- Chino
- Chino Hills
- Fontana
- Ontario
- Rancho Cucamonga
- Yucaipa
Each city is different, and if you ever wonder whether we service your particular neighborhood or have specific experience with your type of home or building, just ask us. We’re happy to talk about past projects or how quickly we can get to you.
Customer Testimonial: Lake Elsinore Installation That Beat the Heat
Every now and then, we get feedback that reminds us why we do things the way we do. Todd C. in Lake Elsinore recently shared his experience with our crew, and we think it says a lot about how we handle the tough jobs especially when the weather doesn’t cooperate.
Here’s what Todd had to say:
“I had 2 great install Techs come out today—Samuel and Devante. First off, they were very clean. They never left a mess. They cleaned after themselves during the install. I had them set up in my garage so they have a clean flat surface to work on. They left my garage spotless. They had to install a new furnace and AC unit in my attic. It was 105 out and 130 in the attic. They never stopped or complained. They set up fans and got to work. They also installed a new X-Series outside. Wow this massive 5 Ton unit is quiet and thin. It is running in the other side of a wall and I cannot hear it. They took 6 hours to remove and install, test and clean up. That was impressive. David, our sales rep was also great. He helped us get a deal we could live with. I also opted in the maintenance plan so I could keep a 10 year parts and labor warranty. Peace of mind to keep this running smoothly. I will use them again. The cost was fair. $14k-$18k depending on options. I called 4 other places and they couldn’t match the cost and warranty.”
A lot goes into an install like this especially when you’re climbing into an attic that feels hotter than a sauna.
We know folks in Lake Elsinore and the rest of the Inland Empire need things done right, and it’s always our goal to leave your place just as clean or cleaner than when we showed up.
What stands out to us is that Todd felt comfortable with our team in his home, trusted us with a big project, and came away with peace of mind thanks to the warranty and maintenance plan.
We’re grateful for folks like Todd who take the time to share their story, and we look forward to being there whenever he or any of his neighbors needs us again.
Curious what others say? Check out our customer reviews
Do We Serve Your County?
We cover all of Riverside County, much of San Bernardino County, and several communities in Orange County. If your town isn’t listed here, but you’re nearby, reach out and we’ll see if we can help.
What We Do
No matter where you’re located, you’ll get the same honest work and attention to detail. We handle:
- AC repair and installation
- Furnace repair and replacement
- Preventative maintenance
- Duct cleaning
- System upgrades
- Emergency HVAC calls
- …and a few odd jobs (just ask, we’ve probably seen it before)
Free Second Opinions. No Pressure, Just Honest Answers
Not sure about a quote you got from another HVAC company? Before you spend big, let us take a look for free. Our techs will check your system and give you a straightforward second opinion. No sales pitch, no obligation.
It’s simple:
- Show us your other quote
- We’ll inspect and give you our honest assessment
- You decide what’s best. No pressure
Get peace of mind and know your options before moving forward. Call us today and ask for your free second opinion.
Why So Many Local Customers Call Us First
Our customers aren’t just names on a schedule—they’re our neighbors. We show up on time, explain what’s going on, and make recommendations that are actually in your best interest (not just ours).
We know the local climate, dry, hot summers and chilly nights in winter and we’re used to working with everything from newer energy-efficient systems to units that have seen a few decades. If you have questions about rebates, warranties, or specific makes and models, we can walk you through your options without the runaround.
How to Book Service in Your Area
Getting started is easy:
- Give us a call or fill out our online form.
- Let us know your city and what you’re dealing with.
- We’ll get you on the schedule as soon as possible, sometimes the same day if you’re nearby.
Need emergency help? Just mention it when you call—we’ll do our best to get there quickly.
FAQ: Your Service Area Questions, Answered
- Do you offer same-day service in my city?
We do our best. For our core cities around Lake Elsinore, same-day is often possible. For others, call and we’ll give you an honest estimate. - Are there extra charges for being further away?
Usually not for the cities listed here, but if you’re outside our standard range, we’ll let you know upfront if there’s any additional cost. - What if I don’t see my city listed?
Reach out anyway. We’re always open to making new friends.
Still Not Sure If We’re in Your Area?
We’re always happy to answer questions. Even if you’re just outside the cities we’ve listed, don’t hesitate to call or message us. Chances are, we’ve been there before.
